Hogan Loom

A little room to reconsider.

If a layer is not right for your room, you have a 30-day window from the day it is delivered to ask for a return. Keep the piece unused and retain its original packaging so it can be returned in the condition in which it arrived.

Getting a return started

Email [email protected], call +1 (818) 984-1187, or use our contact form. Include your order number, the item and the reason for returning it. Photos help us assess a damaged, incorrect or defective item.

Returns are sent to:

David Hogan LLC / Hogan Loom Returns
11406 Borealis St
Eagle River, AK 99577

Place your order number and contact email inside the parcel. Use protective packaging and a tracked service; hold onto the receipt until the return is resolved. You may contact us first for assistance with the return instructions.

Who pays return postage?

We cover return shipping when the item has a quality defect, we sent the wrong item, or it was damaged in transit. Contact us before paying for a return in these situations so we can arrange the appropriate return method. For a change of mind, a size choice or another preference-based return, the return shipping cost is yours.

The original standard delivery charge is not refunded on preference-based returns. If our error or a quality problem caused the return, the refund includes applicable original delivery charges. There is no additional restocking deduction.

Inspection and refund

After the parcel reaches us, allow 3–5 business days for inspection. Once the return meets the conditions, we initiate a refund to the original payment method and send a confirmation. Your financial institution controls when the credit becomes visible in your account.

Used, washed or altered textiles are not eligible for a change-of-mind return. This condition does not remove rights that apply to a faulty or incorrectly supplied item. Contact us if the condition of a delivered item is in question.

Changes and exchanges

For another size or color, contact us to discuss returning the original item and ordering the alternative. If you need to cancel an order, let us know as soon as possible; an order already dispatched must follow the return process.

Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
Hogan Loom is operated by David Hogan LLC.